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Screenshots

What each display mode looks like on the BUSY Bar.

Normal​

Shown when nothing needs attention: the org name (or the configured Dashboard:HeaderText), open counts for rank 1 and rank 2 tickets, and an SLA status line.

Normal display showing the org name, P1 and P2 open counts, and SLA: OK

If unassigned tickets exist and nothing more urgent does, the third line becomes an unassigned count instead of "SLA: OK".

Normal display with an unassigned ticket callout

SLA warning​

Shown when tickets are approaching their SLA deadline, with no rank 1, VIP, or already critical condition in play.

SLA warning display showing 3 tickets at risk with 12 minutes remaining

If any of those tickets have already breached, the third line switches to a breached count.

SLA warning display showing 3 tickets at risk with 2 already breached

Critical​

Shown when rank 1 tickets are open, or a VIP customer has an open ticket. Cycles through every relevant page every Dashboard:DisplayCycleSeconds; see Architecture for the full page order.

The trigger page shows the real priority name from the PSA when it supplies one, plus the open count and the org name.

Critical display showing CRITICAL (P1), an open count, and the org name

When the provider does not supply a real priority name, it falls back to a generic rank label.

Critical display falling back to a generic P1 label

When rank 2 or rank 3 tickets are also open, each tier gets its own page in the cycle.

Critical display cycled to the rank 2 tier, showing URGENT (P2)

Critical display cycled to the rank 3 tier, showing HIGH (P3)

SLA risk tickets get a page of their own too, even when rank 1 is what triggered critical mode, so a breaching ticket never goes unseen just because something more urgent is also happening.

Critical display cycled to the SLA risk page, showing 3 at risk with 8 minutes remaining

A VIP customer's open ticket triggers critical mode with its own distinct color and label, not the rank 1 styling, since VIP is a different kind of signal.

Critical display triggered by a VIP ticket, shown in a distinct color

The full cycle​

The critical display cycling through all four of its pages